Terms of service

These terms apply to every order placed on yokeapparel.com (the "trade store") and to use of a Yoke Apparel trade account. Please read them with our Refund policy, Shipping policy and Privacy policy, which form part of these terms.

1. Who we are

The trade store is run by Yoke Apparel Manufacturing Pte. Ltd., a company registered in Singapore (UEN 202136690G), trading as Yoke Apparel ("Yoke Apparel", "we", "us"). Our registered office is 10 Anson Road, #27-08, International Plaza, Singapore 079903.

The store runs on Shopify. Your contract for anything you buy is with Yoke Apparel, not Shopify.

2. Trade buyers only

  • The trade store is for businesses buying for business purposes: for example brands, print and embroidery shops, uniform and merchandise buyers, and retailers. It is not for personal or household purchases. The YokeClo store at yokeclo.com is our retail store.
  • To buy, you need an approved trade account. You apply on our Wholesale application page. We review each application and may approve or decline it at our discretion.
  • By applying and ordering, you confirm that the details you give us are true, that you are buying for your business, and that the person ordering is authorised to do so.
  • Keep your login details to yourself. Orders placed through your account are treated as placed by your business. Tell us straight away if you think someone else has used your account.
  • We may suspend or close a trade account if the terms are broken, if payments are not made, or if an account appears to be used for personal purchases or to resell our wholesale prices to other trade buyers.

3. Prices

  • You see trade prices when you are logged in to your trade account. Prices are in your account's currency (AUD, GBP or USD).
  • Volume pricing: the price per piece drops as your quantity goes up (from 25, 50, 100, 250 and 1,000 pieces). Quantities count together as shown on each product page. Orders of 5,000 pieces or more are priced by quote: contact sales@yokeapparel.com.
  • Duty included: prices include import duty and customs clearance for deliveries to Australia, the United Kingdom and the United States.
  • Taxes: prices exclude VAT, GST and sales tax. Where we are registered for these in your country, we add them at checkout and on your invoice.
  • Freight is extra and shown at checkout before you pay.
  • No card surcharge. We do not add a fee for paying by card.
  • We may change prices at any time. The price that applies is the one shown when you place your order. If we make an obvious pricing error, we will contact you before we process the order and you can choose to go ahead at the correct price or cancel for a full refund.

4. Orders

  • Your order is an offer to buy. We accept it when we confirm it by email, or when we dispatch the goods, whichever happens first.
  • We may decline or cancel an order, for example if an item is unavailable, if the price or description was clearly wrong, or if we cannot verify payment. If we cancel, we refund anything you have paid in full.
  • Product photos and colours on screen are a guide. Garment measurements may vary within normal garment tolerances.

5. Payment

  • You can pay at checkout by card, or by bank transfer to the account details shown at checkout. For a bank transfer, use your order number as the payment reference.
  • Bank transfer orders are not dispatched or put into production until the money arrives in our account. If we have not received payment within 7 days of the order, we may cancel it.
  • Any fees your bank charges to send the payment are yours. Please make sure we receive the full order amount.
  • Credit or payment terms (for example 30 days from invoice) are available only where we have agreed them with your business in writing.

6. Stock and lead times

  • Most plain blanks ship from stock. Where a size or colour is past our stock, you can still order it on a made-to-order lead time of about 6 weeks. The store shows this before you add it and asks you to accept it at checkout.
  • Dispatch and delivery times in our Shipping policy are estimates. We will keep you updated if anything changes, but we are not responsible for delays caused by carriers, customs or events outside our reasonable control (see section 13).

7. Decoration and artwork

  • We offer decoration on our blanks, including DTF printing and printed neck labels, through our online Design Lab and your trade account.
  • You must own, or have permission to use, every logo, design, name, image and text you send us or upload ("your artwork"). You are responsible for your artwork and its content.
  • We may refuse any artwork that we reasonably believe infringes someone else's rights, is unlawful or is offensive.
  • An artwork fee applies where your artwork needs preparing for print. It is shown at checkout.
  • We print your design as you set it up in the Design Lab. If your artwork is not print-ready, we will contact you before we print. Small variations in print colour, size and placement within normal print tolerances are not defects.
  • If a third party claims that goods we decorated with your artwork infringe their rights, you agree to cover our reasonable losses and costs arising from that claim, to the extent the claim is caused by your artwork.

8. Your brand and our brand

  • Your artwork stays yours. We use it only to make, decorate and deliver your orders, and we will not show it publicly without your permission.
  • Our name, logo, website content and product photos belong to Yoke Apparel. You may use our product photos to sell your finished products made on our blanks, but you may not present yourself as Yoke Apparel or as an official Yoke retailer unless we agree in writing.

9. Delivery, risk and ownership

Delivery, duties and freight are covered in our Shipping policy. The goods are at our risk until delivered to your address. Ownership passes to you once we have received full payment.

10. Faults, returns and refunds

Faults, wrong or missing items, cancellations and refunds are covered in our Refund policy.

11. Samples

You can buy single pieces at the 1 to 24 price as samples. Samples are sold on these terms like any other order.

12. Our responsibility to you

  • We sell our goods with care and skill, and we stand behind them as set out in our Refund policy.
  • To the extent the law allows: we are not liable for any loss of profit, revenue, business, goodwill or data, or for any indirect or consequential loss; and our total liability for any order is limited to the price paid for the goods in that order.
  • We do not limit liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be limited by law.

13. Events outside our control

We are not responsible for delays or failures caused by events outside our reasonable control, such as carrier or customs delays, port or airport disruption, extreme weather, strikes, power or system outages, or changes in law. If this happens, we will tell you and do what we reasonably can to limit the delay. If the delay is long, you can cancel the affected part of your order for a refund of anything you have paid for it.

14. Your statutory rights

Nothing in these terms excludes, restricts or changes any right or remedy you have under a law that cannot be excluded. This includes the Australian Consumer Law where it applies to your purchase. If a term in these terms is found to be unfair, invalid or unenforceable, the rest of the terms still apply.

15. Law and disputes

These terms are governed by the laws of Singapore. If we have a disagreement, we will first try to resolve it by talking to you. If we cannot, either of us can take it to the courts of Singapore, and you may also bring a claim in the courts of your own country where the law allows it.

16. Privacy

We handle your personal information as set out in our Privacy policy at yokeapparel.com/policies/privacy-policy.

17. Changes to these terms

We may update these terms from time to time. The version on this page when you place an order applies to that order. If we make a significant change, we will tell trade account holders by email.

18. Contact

  • Orders, accounts, payments and these terms: accounts@yokeapparel.com
  • Product and pricing enquiries, new trade accounts and orders of 5,000+ pieces: sales@yokeapparel.com

Last updated: 29 October 2026