Refund policy

This policy covers orders placed on yokeapparel.com, the Yoke Apparel trade store. The store sells to approved trade accounts only (brands, print shops, uniform buyers and other businesses). It does not cover the YokeClo retail store at yokeclo.com, which has its own policy.

Orders over 5,000 pieces, or orders placed on separately agreed terms, follow the terms in that agreement where they differ from this policy.

1. Check samples before you buy in bulk

You can order single pieces at the 1 to 24 price to check fit, colour and fabric before you place a larger order. We recommend this for any style or colour you have not ordered before.

2. Change of mind

Because we ship from our production base with import duty already paid, we do not accept change-of-mind returns on trade orders. This includes ordering the wrong size, colour or quantity. Please check your order carefully before you pay, and order samples first if you are unsure.

3. Items we cannot take back

Unless they are faulty or not what you ordered, we cannot accept returns or give refunds for:

  • decorated items (for example DTF prints and printed neck labels) made to your artwork
  • artwork fees, once we have started work on your artwork
  • sizes or colours made to order for you on the "about 6 weeks" lead time that you accepted at checkout

4. Faulty, wrong or missing items

If something arrives faulty, damaged, short, or different from your order, we will put it right.

  • Tell us within 14 days of delivery by emailing accounts@yokeapparel.com with your order number, the items and quantities affected, and clear photos of the problem and of the outer carton and shipping label.
  • Please tell us before you decorate, wash or alter the goods. If a fault was visible before decoration, we cannot cover the cost of decoration done by someone else.
  • Keep the goods and packaging until we have resolved your claim. We may ask you to send items back. If we do, we pay the return freight and will send you instructions.
  • Once we confirm the problem, we will replace the items, redo the decoration, or give you a credit or refund for the affected items and the related freight. Where the law gives you the right to choose the remedy, you keep that right.

A print on a dark garment, or a colour on screen, can look slightly different from the finished product. Small variations in colour, print placement and size that are within normal garment and print tolerances are not faults.

5. Lost or late orders

Every order ships with tracking. If your tracking has not updated for 10 business days, or it shows delivered but you have not received it, email accounts@yokeapparel.com and we will open a trace with the carrier. If the parcel is confirmed lost, we will resend the goods or refund them, including the freight you paid.

6. How refunds are paid

  • Refunds go back to the original payment method: card payments to the same card, bank transfers to the account the payment came from, in the currency you paid.
  • We process an approved refund within 10 business days. Your bank or card issuer may take a few more days to show it.
  • If you prefer, we can hold the amount as a credit on your trade account for a future order.
  • A refund for an item covers the full price you paid for it. Our prices already include import duty, so there is nothing extra to claim back.

7. Cancelling an order

You can cancel an order free of charge until we have dispatched it or started making or decorating it. Email accounts@yokeapparel.com with your order number as soon as possible. Once decoration or made-to-order production has started, we cannot cancel that part of the order.

If you paid by bank transfer and your payment has not arrived within 7 days of the order, we may cancel the order.

8. Your legal rights

Nothing in this policy limits any right you have under a law that cannot be excluded, such as the Australian Consumer Law where it applies to your purchase. If a statutory guarantee applies and we fail it, you are entitled to the remedies that law gives you.

9. Contact

Questions about returns, faults or refunds: accounts@yokeapparel.com

Yoke Apparel is a trading name of Yoke Apparel Manufacturing Pte. Ltd. (UEN 202136690G), 10 Anson Road, #27-08, International Plaza, Singapore 079903.