Shipping policy

This policy covers orders placed on yokeapparel.com, the Yoke Apparel trade store, by approved trade accounts.

1. Where we ship

We ship trade orders to Australia, the United Kingdom and the United States. Your trade account is set up for one of these markets when it is approved, and your prices, currency and freight rates follow that market.

If your business is in another country, email sales@yokeapparel.com and we will let you know what we can do.

2. Where orders ship from

Orders ship internationally from our production base in Asia. We do not hold stock in local warehouses, so delivery times include international transit.

3. When your order ships

Plain blanks in stock: usually dispatched within 3 to 7 business days of payment.
Sizes or colours past our stock: made to order, about 6 weeks. The site shows this on the product, in the bulk order table and in your cart, and asks you to accept it before checkout. The rest of your order ships as soon as it is ready. If part of your order ships later, we pay the freight on that second shipment.
Decorated orders (DTF prints, printed neck labels): usually around 6 weeks from payment and approval of print-ready artwork. We confirm the date with you when you order.
Bank transfer orders: dispatch and production start once your payment has arrived in our account.

These are estimates, not guaranteed dates. If something will be later than expected, we will email you.

4. Delivery times

Delivery time = time to dispatch + transit time.

Transit usually takes 1 to 3 weeks after dispatch, depending on the size of the order and the destination. Larger orders may travel by air freight and take longer to clear. Your tracking link shows the latest estimate.

If you have a hard in-hands date, tell us before you order and we will tell you honestly whether we can meet it.

5. Freight costs

Freight is charged at checkout and is worked out from the total weight of your order and your market. You see the exact freight charge before you pay.

6. Duties, customs and taxes

Import duty is included in our prices. We arrange customs clearance and pay the import duty for Australia, the United Kingdom and the United States. You have nothing to pay to the carrier or customs on arrival.
Prices exclude VAT, GST and sales tax. Where we are registered for VAT, GST or sales tax in your country, we add it at checkout and show it on your invoice.
If a carrier or customs office ever asks you for a payment on a Yoke Apparel order, do not pay it. Email accounts@yokeapparel.com with the details and we will deal with it.

7. Tracking

When your order ships, we email you a tracking number and link. You can also see your orders and their status in My Portal.

8. Delivery address

Please check your delivery address and include a business name, a contact phone number and any delivery instructions, especially for larger orders that arrive on pallets or in many cartons.
We can change the address only before the order has been dispatched. Email accounts@yokeapparel.com straight away.
If a parcel is returned to us because the address was wrong or incomplete, or no one could accept it, we will contact you to arrange redelivery. Extra freight for redelivery is payable by you.

9. Damaged, short or lost deliveries

Please check your delivery when it arrives. If a carton is damaged, note it with the driver if you can and take photos. Tell us within 14 days of delivery about anything damaged, short or missing, and we will put it right as set out in our Refund policy. For tracking that stops updating or a parcel marked delivered that you have not received, see section 5 of the Refund policy.